Robert M. Craft, Esq. is the Director of Operations and part of the third generation operating The Craft Agency, Inc., which has been in business since 1923. Bob is a graduate of Albion College with a Bachelor of Arts Degree in Economics...
David W. Craft, CIC, is the President and part of the third generation of the Craft family operating The Craft Agency, Inc. David graduated from Boston College with a Bachelor of Arts Degree in Economics and...
Caleb Allen is the Personal Lines Manager and Executive. He began his career at The Craft Agency, Inc. in 2006. He holds a Bachelor Degree of Arts in Business Administration from Siena Heights University. During his over 10 years of...
Marcy Ashe is the Commercial Lines Sales Manager. She began her career at The Craft Agency, Inc. in 1999 as an Account Manager. She holds a Bachelor of Arts Degree in Business Administration from Olivet College. During her over 27...
Elizabeth A. Navarre is an Employee Benefits Specialist in our Life Health Department. She joined The Craft Agency, Inc. in 2006 after 10 years as an Account Manager with Blue Cross Blue Shield where she was part of the Vice President...
Pamela M. Hackworth is an Account Manager. She began her career at The Craft Agency, Inc. in 2013, new to the insurance industry but bringing with her over 20 years of customer service experience. She holds a Bachelor of Arts...
Dawn M. Fisher is the Senior Account Manager for the Commerical Lines department. She began her career at The Craft Agency, Inc. in 1986. She holds a Bachelor of Arts Degree in Business Administration from Michigan State University....
Shawna A. Bahr is an Account Manager in the Commercial Lines Department. She began her career at The Craft Agency, Inc. in 2016 and has over 20 years of customer service experience. She holds an Associate’s Degree in Business...
Kimberly A. Wrozek, CISR, is a Senior Account Manager in the Life & Health Department. She joined The Craft Agency, Inc. in 2018 and brought with her over 20 years of experience in insurance. She holds a Life and Health license along...
Renée P. Bryant is our Personal Lines Administrative Assistant. She began her career at The Craft Agency, Inc. in 2015 and is new to the insurance industry but brings with her several years of customer service experience....
Heather J. Ray is an Account Manager. She began her career at The Craft Agency, Inc. in 2013, new to the insurance industry but bringing with her several years of customer service experience. Heather has attained...
Diane E. Edwards is a Senior Account Manager for the Personal Lines department. She began her career at The Craft Agency, Inc. in 2005 and has been in insurance since 1981. During her over 40 years in the insurance industry, she has...
Jordan D. Palmer is an Account Executive, specializing in both Commerical and Personal insurance. He joined The Craft Agency, Inc. in 2022 after 6 years as an agent for State Farm Insurance and Farm Bureau Insurance of Michigan. Jordan...
Rebecca A. Hirschman is an Accounting Assistant and IT/Social Media Specialist. She joined The Craft Agency in 2021, bringing several years of customer service experience with her. Becky is a graduate of Napoleon High School and...
Ronald L. Swartz is the Claims Manager. He began his Insurance career in 1985 as an inside material damage claim adjuster with a regional insurance company. Ron worked as a multi-line adjuster for five years, prior to becoming a Field...
Jessica Warner is a Commercial Lines Executive and Life and Health Specialist. She began her career at The Craft Agency, Inc. in 2008. She holds a Bachelor of Science Degree in Business Administration from Central Michigan University....
Kristy Denman is a Commercial Lines Executive. She began her career at The Craft Agency, Inc., in 1999 as receptionist and moved to the Accounting Department shortly thereafter. During her over 19 years of service with Craft, she...
Ted Wray, CIC, Senior Vice President. He began his insurance career at the Craft Agency, Inc. in 1989. He holds a Bachelor of Arts Degree in Hospitality Management and Food Service Sanitation from Michigan State University. During his...
Hannah D. Stoddard is a Life & Health account manager at The Craft Agency, Inc. She joined the Craft family in 2020, following her twin sister, Hailey's, footsteps. Hannah has two sons, Holden and Weston, and a daughter on the way,...
Kelsey N. Fletcher is a Commercial Lines Account Manager. She joined the Craft family in December of 2023, bringing many years of customer service experience with her.
Madeline M. Lapeer is the Head Receptionist / Front Desk Assistant. She joined The Craft Agency, Inc. in October of 2021. She graduated from Da Vinci High School and attended Jackson College. Madeline is a loving mother of two young boys.
Alexis C. VanArman is an Account Manager in the Commercial Lines department. She joined The Craft Agency, Inc. in 2022, bringing several years of customer service experience.
Elizabeth R. Hiller is a Commercial Lines Account Manager, Liz joined The Craft Agency, Inc. in October of 2021, bringing great customer service experience.
Hailey M. Molton is an Account Manager for the Commercial Lines department. She joined The Craft Agency, Inc. in 2019 as a receptionist. She is new to the insurance industry but brings several years of experience in customer service....
