CLIENT SATISFACTION SURVEY The Craft Agency, Inc. would like to thank you for taking the time to complete this form. Please help us to ensure that your needs and requirements are met by submitting this survey to us at your convenience. You may fill out this form online and click the "Submit" button at the bottom to send us your feedback via email. If you would prefer to print out this survey to either mail or fax to us instead of submitting here, click here for a PDF version.

RECEPTION AREA Welcome Service/Helpfulness Very Friendly Very Helpful Friendly Helpful Unfriendly Unhelpful Phone Calls (Answer Time) Voice Mail 1-3 Rings User friendly 4-6 Rings Not user friendly 7-10 Rings     Are you a: Personal, Commercial, Benefits Customer? How are we doing? What can we do better?

CLAIMS Are you satisfied with how your claim was handled? Yes,  No We welcome helpful comments and ideas: Would you refer us to a friend? Yes,  No Friend Name: Friend Address: Do you want us to contact you? Yes,  No

Your Name: Company: Address: City: State: Zip: Tel: Fax: E-Mail: