Claim Services

When the unthinkable happens, The Craft Agency Inc. makes filing a claim simple and convenient to ensure the resolution is prompt and fair. We understand the distress that comes after the unexpected occurs. Our claims department guides you throughout the entire process to make sure your claim is handled smoothly and as quickly as possible.

To initiate a claim, policyholders can call our office at: 517-787-0077 or 800-866-1702 to report their loss. In the even of an after hours emergency, policy holders can also call the insurance carrier and report it directly. Workers compensation claim notices can be faxed directly to the carrier or to the Craft Agency, Inc. claims department at: 517-787-9356. You can also reach our claims department by email at claims@craftagency.com

Loss Control & Risk Management

The Craft Agency Inc. also staffs a Loss Control Safety Consultant, in house, with over 20 years of experience in the field and is very knowledgeable in construction and manufacturing safety. Our Consultant provides risk management services including loss control surveys and on-site hazard analysis. We also offer you assistance with:

  • Development of accident prevention programs, including hazard assessments
  • Employee/Management safety training
  • Written safety procedures
  • OSHA and NFPA compliance

Workers Compensation Employers Report of Injury


ALLIED 800-532-1212

AUTO OWNERS 888-252-4626

ACCIDENT FUND 866-206-5851

AMERISURE 800-257-1900

CENTRAL 888-263-2924


CNA (COMM) 877-262-2727

ENCOMPASS 800-588-7400

GRAND RIVER 517-925-1643


HASTINGS 800-336-3124

INDIANA – LIBERTY MUTUAL 800-279-7221 or 800-331-9974

THE HARTFORD 800-327-3636 

STATE AUTO 800-766-1853

MICH INSURANCE CO 800-255-7131

MCIM 888-922-5246


NATIONAL FLOOD 800-759-8656

NSI West Bend 877-922-5246

PIONEER 800-837-7674

TRAVELERS 800-238-6225

TRAVELERS WC 800-832-7839

TRAVELERS Boiler 800-243-3840

PROGRESSIVE 800-274-4499

WOLVERINE 800-733-3320

ZURICH, COMM 866-488-2508 

Zurich PERSONAL 800-622-2721

Zurich/Empire fuel claims AMC 866-892-1978