Robert M. Craft, Esq. is the Director of Operations and part of the third generation operating The Craft Agency, Inc., which has been in business since 1923. Bob is a graduate of Albion College with a Bachelor of Arts Degree in Economics...
Caleb Allen is the Personal Lines Manager and Executive. He began his career at The Craft Agency, Inc. in 2006. He holds a Bachelor Degree of Arts in Business Administration from Siena Heights University. During his over 10 years of...
Marcy Ashe is the Commercial Lines Sales Manager. She began her career at The Craft Agency, Inc. in 1999 as an Account Manager. She holds a Bachelor of Arts Degree in Business Administration from Olivet College. During her over 27...
Ted Wray, CIC, Senior Vice President. He began his insurance career at the Craft Agency, Inc. in 1989. He holds a Bachelor of Arts Degree in Hospitality Management and Food Service Sanitation from Michigan State University. During his...
Kristy Denman is a Commercial Lines Executive. She began her career at The Craft Agency, Inc., in 1999 as receptionist and moved to the Accounting Department shortly thereafter. During her over 19 years of service with Craft, she...
Jessica Warner is a Commercial Lines Executive and Life and Health Specialist. She began her career at The Craft Agency, Inc. in 2008. She holds a Bachelor of Science Degree in Business Administration from Central Michigan University....
Ronald L. Swartz is the Claims Manager. He began his Insurance career in 1985 as an inside material damage claim adjuster with a regional insurance company. Ron worked as a multi-line adjuster for five years, prior to becoming a Field...
Karen Cyrocki is the Commercial Lines Manager. She began her career at The Craft Agency, Inc. in 1989, as an Account Manager. She holds an Associate Degree in Applied Arts and Science from Jackson College. During her over 29 years of...
Deborah Shelley, NcIA is the Operations & Finance Manager. She began her insurance career with Michigan Mutual in 1973. She worked at Johnson & Higgins and Marsh McLennan, two large Insurance Brokers before moving to the Jackson area...
Elizabeth A. Navarre is an Employee Benefits Specialist in our Life Health Department. She joined The Craft Agency, Inc. in 2006 after 10 years as an Account Manager with Blue Cross Blue Shield where she was part of the Vice President...
Mariah N. Dufek is the Accounting Assistant and Licensing Coordinator. She joined The Craft Agency, Inc. in 2014. Mariah is a graduate of Columbia Central High School and has wonderful customer service experience. ...
Rebecca A. Hirschman is an Accounting Assistant and IT/Social Media Specialist. She joined The Craft Agency in 2021, bringing several years of customer service experience with her. Becky is a graduate of Napoleon High School and...
Jordan D. Palmer is an Account Executive, specializing in both Commerical and Personal insurance. He joined The Craft Agency, Inc. in 2022 after 6 years as an agent for State Farm Insurance and Farm Bureau Insurance of Michigan. Jordan...
Diane E. Edwards is a Senior Account Manager for the Personal Lines department. She began her career at The Craft Agency, Inc. in 2005 and has been in insurance since 1981. During her over 40 years in the insurance industry, she has...
Heather J. Ray is an Account Manager. She began her career at The Craft Agency, Inc. in 2013, new to the insurance industry but bringing with her several years of customer service experience. Heather has attained...
Pamela M. Hackworth is an Account Manager. She began her career at The Craft Agency, Inc. in 2013, new to the insurance industry but bringing with her over 20 years of customer service experience. She holds a Bachelor of Arts...
Renée P. Bryant is our Personal Lines Administrative Assistant. She began her career at The Craft Agency, Inc. in 2015 and is new to the insurance industry but brings with her several years of customer service experience....
Dawn M. Fisher is the Senior Account Manager for the Commerical Lines department. She began her career at The Craft Agency, Inc. in 1986. She holds a Bachelor of Arts Degree in Business Administration from Michigan State University....
Shawna A. Bahr is an Account Manager in the Commercial Lines Department. She began her career at The Craft Agency, Inc. in 2016 and has over 20 years of customer service experience. She holds an Associate’s Degree in Business...
Kimberly A. Wrozek, CISR, is a Senior Account Manager in the Life & Health Department. She joined The Craft Agency, Inc. in 2018 and brought with her over 20 years of experience in insurance. She holds a Life and Health license along...
Hailey M. Molton is an Account Manager for the Commercial Lines department. She joined The Craft Agency, Inc. in 2019 as a receptionist. She is new to the insurance industry but brings several years of experience in customer service....
Elizabeth R. Francikis a Commercial Lines Account Manager, Liz joined The Craft Agency, Inc. in October of 2021, bringing great customer service experience. She graduated from Comstock Park High School in Grand Rapids and moved to...
Darla J. Hayner is an Account Manager for the Life & Health department. She joined The Craft Agency, Inc. in 2022 as a receptionist. Darla is a veteran, who proudly served in the U.S. Air Force.
Alexis C. VanArman is an Account Manager in the Commercial Lines department. She joined The Craft Agency, Inc. in 2022, bringing several years of customer service experience.
Madeline M. Lapeer is the Head Receptionist / Front Desk Assistant. She joined The Craft Agency, Inc. in October of 2021. She graduated from Da Vinci High School and attended Jackson College. Madeline is a loving mother of two young boys.
